Overview

Two-Factor Authentication (2FA) adds an extra layer of security to your login process. In addition to your password, you will be required to enter a verification code generated on your mobile device.

This significantly reduces the risk of unauthorized access, even if your password is compromised.

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How 2FA Works

After entering your username and password:

1. 1. You will be prompted to enter a verification code

1. 1. Open your authentication app (e.g., Google Authenticator or similar)

1. 1. Enter the code displayed on your device

1. 1. Complete the login process

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Setting Up 2FA (If Enabled)

If 2FA is required for your account, you will be guided through the setup process upon your first login. This typically involves:

• • Scanning a QR code using an authentication app

• • Verifying the setup with a generated code

Follow the on-screen instructions carefully to complete the setup.

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Important Notes

• • Keep your mobile device secure, as it is required for login

• • Do not share your verification codes

• • If you lose access to your device, contact support immediately

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When to Contact Support

If you experience issues with 2FA, such as:

• • Not receiving or generating codes

• • Losing access to your authentication device

👉 Please contact your support team for assistance in regaining access to your account.